Talking Matters Northumberland is currently undergoing a branding update. In due course, this website will be replaced by a new service page on Mental Health Matters website (

Support services

You can download a list of services that provide specialised support for a range of issues, including bereavement, domestic abuse, addiction, debt, eating disorder, LGBTQ+ support, and services specifically for children and younger adults. Please click here to download the document. Please note that the details listed were accurate at the time of production (September 2020).

If you need to ask for support, are thinking of harming yourself, or are worried about someone else, you can contact:

  • Mental Health Matters Helpline: 0300 30 30 700 for help and advice (this is an out of hours service operating from 8pm-8am, 7 days a week). Please be aware that this is not a crisis line.
  • Samaritans: 116 123 or email
  • CALM: Anonymous and confidential helpline and webchat, open 5pm to midnight every day 0800 58 58 58
  • Shout: 24/7 crisis text support service. Text: 85258
  • Papyrus Hopeline UK: For young people under the age of 35. Call: 0800 068 4141 Text: 07860 039967 Email:

If you feel unsafe (at risk of ending your life or harming yourself) you can contact:

  • Northumberland Crisis Resolution and Home Treatment Team: The Crisis Team provides 24 hour access to mental health care, advice, support and treatment. Anyone who lives in Northumberland and North Tyneside who feels they need urgent mental health care or have an enquiry about their routine care can contact the team. By calling 0303 123 1146 a member of the team will speak to you and discuss your current mental health needs. If you are deaf text 0788 762 5277.

Useful Links

Disclaimer: All information listed below is for information only, and is not endorsed by Talking Matters Northumberland.

General Information

  • Healthwatch Northumberland is the independent champion for people who use health and social care services. They ensure that people are at the heart of care, listening to what they like about services or what could be improved and sharing their views with those with the power to make change happen. They also help people find the information they need about services in their area –

NHS Direct


Obsessive Compulsive Disorder

Eating Disorders

Bipolar Disorder Information

Campaign To End Discrimination


There are many books available which use cognitive behavioural therapy and other therapeutic techniques to help people work through their issues and come up with strategies to help improve their wellbeing.

If you would like more information on this or would like to view the books available please visit;